I enjoy sharing knowledge through conference presentations, panels, workshops, and more. Please feel free to get in touch if you're interested in booking me for your event.

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DREAMFORCE

Where do Humans Fit in the Future?

Discussion hosted by Aircall, with fellow panelists Kenji Hayward and Franklin Shen. Check out the recording here.

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LEADERSHIP SUMMIT BOSTON

Performance Metrics

Presentation about performance metrics that meet core employee needs and increase team output. See slides here

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WEBINAR

Let's Talk Outsourcing

Webinar hosted by PartnerHero and discussed in partnership with Mario Sansalone. Check out the recording here.

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ELEVATE SUMMIT AUSTIN

Defining, Measuring, & Analyzing Quality

Conference presentation about getting started with quality assurance in support. 

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CLOUDAPP SUPPORT NIGHT

Growing Teams and Your Career

Discussion facilitator at an event for support and success professionals covering team and career growth.

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SUPCONF SAN FRANCISCO

Like a Boss!

Conference presentation about how to communicate cross-functionally with confidence. Check out the video here.

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KUSTOMER SUMMIT SAN FRAN

Culture as a Competitive Edge

A panel with Kustomer and other industry leaders on how people-first culture is essential for competitive differentiation.

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SUPPORT DRIVEN EXPO AMERICAS

The Future of AI in CX

Panelist at the SD Expo Americas on how to use AI as a resource to make customer experience more personal and impactful.

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SUPCONF ATLANTA

Forecasting for Team Growth

Conference presentation covering an overview and the basic methods behind forecasting. Check out the slides here.

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