Where do Humans Fit in the Future?
Discussion hosted by Aircall, with fellow panelists Kenji Hayward and Franklin Shen. Check out the recording here.
LEADERSHIP SUMMIT BOSTON
Presentation about performance metrics that meet core employee needs and increase team output. See slides here.
ELEVATE SUMMIT AUSTIN
Defining, Measuring, & Analyzing Quality
Conference presentation about getting started with quality assurance in support.
CLOUDAPP SUPPORT NIGHT
Growing Teams and Your Career
Discussion facilitator at an event for support and success professionals covering team and career growth.
KUSTOMER SUMMIT SAN FRAN
Culture as a Competitive Edge
A panel with Kustomer and other industry leaders on how people-first culture is essential for competitive differentiation.
SUPPORT DRIVEN EXPO AMERICAS
The Future of AI in CX
Panelist at the SD Expo Americas on how to use AI as a resource to make customer experience more personal and impactful.