DREAMFORCE

Where do Humans Fit in the Future?

Discussion hosted by Aircall, with fellow panelists Kenji Hayward and Franklin Shen. Check out the recording here.

SUPCONF ATLANTA

Forecasting for Team Growth

Conference presentation covering an overview and the basic methods behind forecasting. Check out the slides here.

WEBINAR

Let's Talk Outsourcing

Webinar hosted by PartnerHero and discussed in partnership with Mario Sansalone. Check out the recording here.

ELEVATE SUMMIT AUSTIN

Defining, Measuring, & Analyzing Quality

Conference presentation about getting started with quality assurance in support. 

CLOUDAPP SUPPORT NIGHT

Growing Teams and Your Career

Discussion facilitator at an event for support and success professionals covering team and career growth.

SUPCONF SAN FRANCISCO

Like a Boss!

Conference presentation about how to communicate cross-functionally with confidence. Check out the video here.

KUSTOMER SUMMIT SAN FRAN

Culture as a Competitive Edge

A panel with Kustomer and other industry leaders on how people-first culture is essential for competitive differentiation.

SUPPORT DRIVEN EXPO AMERICAS

The Future of AI in CX

Panelist at the SD Expo Americas on how to use AI as a resource to make customer experience more personal and impactful.

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