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    The 5 Biggest Mistakes in SMB Online Service

    HelpScout, HelpU

    June 6, 2019

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    Forecasting: The Customer Support Fortune-Teller

    Notion Data, The School of Little Data

    May 17, 2017

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    Co-located vs Remote Customer Service Teams

    Nicereply, Customer Happiness Blog

    September 20, 2017

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    Rolling out Weekend Support

    HelpScout, HelpU

    June 6, 2019

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    Humans in the Loop: How Humans and AI are Shaping the Future of Customer Support Together

    Idiomatic, The Idiomatic Blog

    December 12, 2017

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    Measuring Quality in Customer Support

    Nicereply, Customer Happiness Blog

    November 18, 2017

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    Customer Support vs Customer Success: What’s the Difference?

    Nicereply, Customer Happiness Blog

    December 1, 2017

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    How Customer Success Can Deliver Data Driven Customer Insight

    Notion Data, The School of Little Data

    March 20, 2017

     

    5 Steps to Define Customer Support Performance Metrics

    Notion Data, The School of Little Data

    June 19, 2017

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    Is Happiness at Work Necessary to Give Good Customer Support?

    Nicereply, Customer Happiness Blog

    October 4, 2017

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    Customer Support Metrics 202: Understanding DSAT

    Notion Data, The School of Little Data

    May 2, 2017

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    How to Measure Quality to Ensure Great Customer Service

    Notion Data, The School of Little Data

    April 17, 2017

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    3 Customer Support Metrics Needing Balance

    Notion Data, The School of Little Data

    July 5, 2017

     

    What We Learned at SUPCONF Fall 2017

    Nicereply, Customer Happiness Blog

    November 27, 2017

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